Refund policy
Return and Refund Policy
You can return eligible items within 30 days of delivery for a refund to your original payment method. You pay return shipping, and refunds can take up to 15 business days. Last updated: September 19, 2026.
1. Return window
You have 30 days from the date your order is delivered to request a return. The 30 days is counted from the delivery date shown in the carrier's tracking, not the date you placed the order. Requests made after 30 days are not eligible for a return or refund, except where the Damaged, defective, or incorrect items section below applies.
2. What can be returned
To be eligible, an item must meet all of the following:
- It was bought directly from Vantra through our online store.
- The return is requested within 30 days of delivery.
- It is unused and in the same condition you received it.
- It is returned in its original packaging, with all included parts, such as the power adapter, cable, bulbs, stand, batteries, manuals, and inserts.
- It has no damage, cracks, scratches, or missing parts that were not there when it was shipped.
If a returned item arrives used, damaged, or with missing parts, we may deduct a reasonable amount from your refund, or decline the return.
3. What cannot be returned
- Items returned after the 30-day window.
- Items that have been used, damaged after delivery, altered, or repaired by someone else.
- Items damaged by misuse, dropping, liquids, or incorrect power sources or accessories.
- Items returned without a return authorization from us (see below).
- Items missing their original packaging or parts.
- Gift cards, if we offer them.
- Any item marked "final sale" at the time of purchase.
4. How to start a return
- Email us at tuitesocials@gmail.com within 30 days of delivery.
- Include your full name, order number, the item(s) you want to return, and the reason for the return.
- We will reply within 1–2 business days with a return authorization and the address to send your return to.
- Pack the item securely in its original packaging, with extra padding, because lamps can break in transit. Write your order number on the outside of the package or include a note with it.
- Ship the package to the address we provide, using a tracked shipping service.
Please do not send anything back before you hear from us. Returns sent without authorization may be delayed or refused, and we cannot guarantee that packages sent to the wrong address will reach us. Our support hours are 11am–3pm Eastern Time, Monday through Friday.
5. Return shipping costs
You are responsible for the cost of shipping your return back to us. Original shipping charges are not refunded, except where we made the error (see below). We recommend a shipping service that provides tracking and insurance, because we cannot be responsible for returns that are lost or damaged on their way to us. We do not issue a refund until the returned item is received.
6. Inspection and refunds
When your return arrives, we inspect it and email you to confirm that we received it and whether your refund is approved. Approved refunds are issued to your original payment method. Please allow up to 15 business days from the date we receive your return for the refund to be issued. Your bank or card provider may need additional time to show the credit on your statement.
Refunds cover the price you paid for the returned item, less any deductions described above. The amount is based on what you actually paid, so discounts and promotions are reflected in the amount returned. If only part of a bundle or multi-item order is returned, we refund the amount you paid for the returned item.
7. Damaged, defective, or incorrect items
If your order arrives damaged, does not work, is not what you ordered, or is missing an item:
- Email us at tuitesocials@gmail.com within 7 days of delivery.
- Include your order number and clear photos of the item, the packaging, and the shipping label.
- Keep all original packaging until we have resolved your case, in case a carrier claim is needed.
- We will send a replacement or issue a full refund, at your choice where stock allows, and we will cover the return shipping cost where we ask for the item back.
If a lamp stops working because of a manufacturing defect after the 7-day period, contact us within 30 days of delivery. We will repair or replace it under the Limited Warranty in our Terms of Service.
8. Exchanges
We do not process direct exchanges. If you want a different item, return the original for a refund under this policy and place a new order. Replacements for damaged, defective, or incorrect items are handled as described above.
9. Cancelling an order before it ships
If you want to cancel an order, email us as soon as possible with your order number. We can cancel an order only if it has not yet shipped. Once an order has shipped, please follow the return process above when it arrives.
10. Late or missing refunds
If you have not received your refund after 15 business days, please check these in order:
- Check your bank account or card statement again.
- Contact your card provider, since credits can take extra time to post.
- Contact your bank if you still do not see it.
- If you have done all of this and still have not received your refund, email us at tuitesocials@gmail.com with your order number.
11. Disputes and chargebacks
Please contact us before opening a payment dispute with your bank or card provider. Most issues can be solved quickly by email, and we will work with you in good faith. If a dispute is filed, we may provide the payment provider with records of your order, delivery, and our communications.
12. Changes to this policy
We may update this policy from time to time. The version in effect when you place your order applies to that order. The date at the top shows when it was last updated.