Shipping policy

Shipping Policy

1. Where we ship

We currently ship to addresses in the United States, including Washington, D.C. We do not currently ship internationally or to freight forwarders. If you are unsure whether we can deliver to your location, email us at tuitesocials@gmail.com before you order.

2. Order processing time

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Business days are Monday through Friday, excluding US federal holidays.
  • Orders placed after hours, on weekends, or on holidays are processed the next business day.
  • During busy periods, especially the fall and Halloween season, processing may take longer. We will email you if there is a delay.
  • Some orders are held for review if we need to verify payment or address details, which can add time.

3. Delivery times

Once your order ships, delivery usually takes 6–10 business days, depending on your location and the carrier. These are estimates, not guarantees. Delivery can be delayed by weather, carrier issues, holidays, high volume, or incorrect address details. Delivery time is counted from the day your order ships, not the day you placed it.

4. Seasonal and holiday orders

Our Halloween products are popular, and carriers are busiest in the weeks before major holidays. We cannot guarantee that an order will arrive by a specific date or holiday, such as October 31, unless we clearly state a guaranteed date at checkout. If you need an item by a certain date, order early and allow extra time.

5. Shipping rates

Shipping costs, and any free shipping offers or minimum order thresholds, are shown at checkout before you pay. The rate you see at checkout is the rate you are charged. Shipping charges are based on the shipping method selected and the order details at checkout. Promotional shipping offers may change or end at any time.

6. Carriers and tracking

We ship with major US carriers, such as USPS, UPS, or FedEx, and choose the carrier and service based on your order. When your order ships, we email you a confirmation with a tracking number. Tracking can take 24–48 hours to show updates after the label is created. If your tracking has not updated after 3 business days, please contact us.

7. Multiple items and split shipments

Items in the same order may ship separately, in different packages, or on different days. This can happen when items are stored in different places or have different processing times. You will not be charged extra shipping for a split shipment, and each package will have its own tracking information.

8. Packaging and fragile items

We pack lamps and decor to protect them in transit. Lamps can still be damaged by rough handling. When your package arrives, please inspect it right away. If the box is badly damaged, take photos before you open it, and keep all packaging until any issue is resolved.

9. Address accuracy

Please double-check your shipping address at checkout. We ship to the address you enter, so we are not responsible for orders sent to an incorrect or incomplete address that you provided. If you spot a mistake, email us right away at tuitesocials@gmail.com. We will try to fix it if the order has not shipped, but we cannot change an address after the package is with the carrier. If a package is returned to us because of an address error, you may need to pay to have it shipped again.

10. PO boxes and APO/FPO addresses

Most carriers can deliver to PO boxes and military addresses (APO/FPO/DPO). Some services or products may not be available for these addresses, in which case we will contact you. Delivery to these locations can take longer than standard estimates.

11. Delays, lost packages, and stolen packages

  • Delayed: If your order has not arrived within 10 business days of shipping, email us with your order number and we will look into it with the carrier.
  • Lost in transit: If the carrier confirms your package is lost, we will send a replacement or issue a refund.
  • Marked delivered but not received: Check around your delivery location, ask neighbors, and check with your household. Then contact the carrier and email us within 7 days of the delivery date. We will help you file a claim, but we cannot guarantee a replacement for a package the carrier shows as delivered.
  • Stolen packages: Once the carrier shows delivery to the address you provided, the package is considered delivered. We recommend a delivery address where the package can be received safely.

12. Damaged in transit

If your package arrives damaged, take photos of the package and the contents, keep the packaging, and email us within 7 days of delivery. See our Return and Refund Policy for how we handle damaged, defective, and incorrect items.

13. Refused or unclaimed packages

If you refuse a delivery or do not collect a package, and it is returned to us, we may deduct the original shipping cost and the return shipping cost from your refund, or charge you to ship it again.

14. Taxes

Sales tax is calculated at checkout where required by law, based on your shipping address and applicable state and local rules.

15. Changes to this policy

We may update this policy from time to time. The version in effect when you place your order applies to that order.