Terms of service

Terms of Service

By using our website or buying from us, you agree to these Terms of Service. Please read them carefully before you order. Last updated: September 19, 2026.

1. Who we are and what this covers

This website and store are operated by Chris Tuite, doing business as Vantra ("Vantra," "we," "us," or "our"), a sole proprietorship based in New Jersey, USA. These Terms apply to everyone who visits our site, places an order, or contacts us ("you"). They include, and should be read together with, our Return and Refund Policy, Shipping Policy, Privacy Policy, and Legal Notice. If you do not agree to these Terms, please do not use the site or buy from us.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to place an order. By ordering, you confirm that you meet these requirements and that the information you give us is accurate, current, and complete. If you buy an item as a gift, you are responsible for making sure the person who uses it receives and follows the safety instructions.

3. Products and availability

We sell decorative products, including our Halloween witch lamp and related items. We try to describe and display our products as accurately as possible, but we do not promise that colors, lighting effects, sizes, or images on your screen are exactly accurate. Photos and videos may show lighting, styling, or props that are not included. Lamps and decor can vary slightly from one unit to another. We may limit quantities, refuse or cancel any order, discontinue any product, or change product details at any time. Products are sold while supplies last.

4. Prices, promotions, and errors

  • All prices are in US dollars and can change at any time without notice.
  • The price shown at checkout when you place your order is the price you pay.
  • Discount codes and promotions have their own terms, expire on the date stated, and cannot be combined unless we say so. Codes have no cash value.
  • If a product is listed at the wrong price because of a typo, system error, or technical issue, we may cancel the order and refund you in full, even if the order is already confirmed.

5. Orders and payment

When you place an order, you make an offer to buy. Your order is accepted when we ship it or send you confirmation that it shipped. We may refuse or cancel an order for reasons including product availability, pricing errors, suspected fraud, or problems verifying your information. If we cancel an order after you have paid, we will refund you.

You agree to pay all charges for your order, including the item price, shipping, and applicable taxes. Payment is processed by secure third-party payment providers, and we do not store your full card details. You confirm that you are authorized to use the payment method you provide. Sales tax is collected where required by law.

6. Shipping, returns, and refunds

Our Shipping Policy and Return and Refund Policy are part of these Terms. In short, we ship within the United States, you may return eligible items within 30 days of delivery, the customer pays return shipping, and refunds can take up to 15 business days after we receive the return. We do not guarantee delivery by a particular date or holiday unless we clearly state a guaranteed date at checkout.

7. Product safety and proper use

Our lamps are electrical products. Using them safely is your responsibility.

  • Read and follow all instructions and warnings that come with your product before you use it.
  • Use only the power adapter, cable, bulbs, or batteries that came with the product, or that we recommend for it.
  • Do not use the product if the cord, plug, or housing is damaged, cracked, or overheating. Stop using it and contact us.
  • Keep lamps away from water, moisture, and flammable materials, including fabric, paper, and decorations.
  • Do not cover a lamp while it is on, and do not modify, open, or try to repair it yourself.
  • Unplug the lamp or remove the batteries before you clean it, move it, or leave it unused for a long time.
  • Do not leave a lamp on and unattended for long periods.
  • Keep lamps, cords, small parts, and batteries out of reach of young children and pets. Our products are decorative items, not toys.
  • Use indoors only, unless the product is clearly labeled for outdoor use.

If you are not sure a product is safe for your setup, do not use it and ask us first. You are responsible for any loss or injury caused by using a product in a way that is not intended or that ignores these instructions.

8. Limited warranty

We warrant that each lamp will be free from manufacturing defects for 90 days from the date of delivery, when used normally and as instructed. If it stops working because of a covered defect, we will, at our choice, repair or replace it or refund you. To make a claim, email tuitesocials@gmail.com with your order number and a description or photos of the problem.

This warranty does not cover damage from misuse, accidents, dropping, water or liquid damage, unauthorized repairs or changes, use of the wrong power supply, batteries, or accessories, cosmetic wear, or normal wear and tear such as bulbs or batteries running out. It is the only warranty we give for the product. It gives you specific legal rights, and you may have other rights that vary by state.

9. Reviews, photos, and submissions

If you send us or post reviews, photos, videos, comments, or other content ("Submissions"), you confirm that you own them or have the right to share them, and that they are truthful and do not break any law or anyone else's rights. You keep ownership of your Submissions. You give us a free, worldwide, non-exclusive, perpetual license to use, reproduce, edit, display, and share them on our website, social media, advertising, and marketing, in connection with our business. We may remove any Submission at any time. We will not use your full name or identifying details in advertising without your permission.

10. Email and text marketing

If you sign up for emails or text messages, you agree to receive marketing messages from us at the email address or phone number you provided. Consent to marketing is not a condition of any purchase. You can unsubscribe from emails using the link in any email, and from texts by replying STOP. Message and data rates may apply to texts, and message frequency may vary. Order and account messages may still be sent to you even if you unsubscribe from marketing.

11. Intellectual property

Everything on this site, including text, images, videos, graphics, logos, product names, product designs, and the Vantra name, belongs to us or our licensors and is protected by copyright, trademark, and other laws. You may view and print pages for your own personal use, but you may not copy, modify, distribute, sell, or use any content or branding for any commercial purpose without our written permission.

12. Prohibited uses

You agree not to:

  • use the site for anything unlawful or fraudulent;
  • provide false information, or use another person's payment details without permission;
  • interfere with or attempt to break, overload, or gain unauthorized access to the site or its systems;
  • use bots, scrapers, or automated tools to collect data from the site;
  • upload viruses or other harmful code;
  • resell or copy our products or designs in ways that break the law or our intellectual property rights; or
  • harass, abuse, or threaten our team or other customers.

We may suspend or end your access, and cancel orders, if you break these rules.

Our site may use or link to third-party services, such as payment processors, shipping carriers, and social media platforms. We do not control them and are not responsible for their content, policies, or practices. Your use of them is at your own risk and is subject to their terms.

14. Disclaimer of warranties

Except for the limited warranty above, our site and products are provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the site will be uninterrupted, secure, or error-free. Some states do not allow certain disclaimers, so some of this may not apply to you.

15. Limitation of liability

To the fullest extent allowed by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from your use of the site or products. Our total liability for any claim related to your order or these Terms will not exceed the amount you paid us for the product or order that the claim relates to. Nothing in these Terms limits liability that cannot be limited by law, including liability that cannot lawfully be excluded for personal injury or property damage caused by our negligence.

16. Indemnification

You agree to defend and hold harmless Vantra and it's owner from claims, losses, and expenses, including reasonable legal fees, that arise from your violation of these Terms, your Submissions, or your misuse of the site or products.

17. Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of laws rules. Before starting any legal claim, you agree to first email us at tuitesocials@gmail.com and give us 30 days to try to resolve the issue informally. If it is not resolved, any dispute will be brought in the state or federal courts located in New Jersey, and you agree to their jurisdiction.

18. General terms

  • Entire agreement. These Terms and the policies they reference are the whole agreement between you and us about your use of the site and purchases.
  • Severability. If any part is found unenforceable, the rest stays in effect.
  • No waiver. If we do not enforce a right, that does not mean we give it up.
  • Assignment. We may transfer our rights under these Terms, for example if we sell the business. You may not transfer yours without our written consent.
  • Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control, including carrier delays, weather, supply issues, or technology outages.

19. Privacy

How we collect and use your personal information is described in our Privacy Policy, which is part of these Terms.

20. Changes to these Terms

We may update these Terms from time to time. The updated version applies from the date shown at the top, and your continued use of the site means you accept the changes. Orders you already placed are governed by the Terms in effect at that time.

21. Contact us

Vantra, Email: tuitesocials@gmail.com Support hours: 11am–3pm Eastern Time, Monday–Friday

Contact Information

The fastest way to reach Vantra is by email at tuitesocials@gmail.com, and we reply within 1–2 business days.

 Email: tuitesocials@gmail.com Support hours: 11am–3pm Eastern Time, Monday–Friday, excluding US federal holidays

When you email us

To help us answer faster, please include:

  • your full name and the email address used for your order;
  • your order number;
  • a short description of your question or issue; and
  • photos, if your order arrived damaged, is not working, or is incorrect.

What we can help with

  • Order status, tracking, and delivery questions
  • Returns, refunds, and exchanges (see our Return and Refund Policy)
  • Damaged, defective, or incorrect items
  • Warranty claims
  • Questions about our products, setup, and safe use

Please note

This address is for correspondence and is not a store or a returns location. Please do not ship returns to it unless we have given you a return authorization. Emails sent outside support hours are answered on the next business day.